Contact Us

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Shipping Info

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Shipping & Returns

Shipping inside of Australia: 

We endeavour to make our handmade products and ship them out within 2-3 business days. Standard shipping includes tracking which will be sent to you when products are posted. Our postal service roughly takes 2-4 business days. Express shipping is available in the checkout and takes 1-2 business days. Please read out terms and conditions for more information on shipping policies. 

If you live in Perth, Western Australia pick up can also be an option. Please contact me to arrange this. 

International shipping: 

We endeavour to make our handmade products and ship them out within 2-3 business days. Our postal service roughly takes 7-10 business days. We are trying to find a more affordable postage service however this is the only international service available to us right now. Please read our terms and conditions for more information on shipping policies. 

 

Returns

Returns Items damaged in transit: If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

Defective items You have the right to return a faulty item within 28 days.

Incorrect Items If we have sent you an incorrect item, please notify our Customer Services Department as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

Please return any incorrect item to our address, we will replace or refund you for the incorrect item upon receiving the returned goods.

Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

 Events beyond our reasonable control. We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.